Cancellation before shipping:

If the order or the item(s) that you want to cancel have not been shipped yet, you can either cancel the order online or by contacting our Customer Support Team via phone (+91 80 80 80 6827 ) or email ([email protected]). In such cases, the order will cancelled and the money will be refunded to you.

Cancellation after shipping:

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team and do not accept the delivery of the order. Once we receive the order back and verify its packaging/condition, we will refund your money

If Luxepolis couldn't serve an order for any reason beyond the control of Luxepolis, even after giving our best, Luxepolis reserves the right to cancel the order and refund the money in case of a pre-paid order.

Refunds:

In case of cancellation before shipment, we process the refund within 14 days. In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 14 days of us receiving the products back. It may take 3-5 additional days for the amount to reflect in your account. For cash on delivery transactions, we will issue you a cheque in the name and address as specified in the billing details or do the bank transfer with the refund amount within 14 days of us receiving the products back.

If Luxepolis couldn't serve a confirmed order for any reason beyond the control of Luxepolis, even after giving our best, Luxepolis reserves the right to cancel the order and refund the money in case of a pre-paid order.

Product reservation fee or product blocking fee shall not be refunded.

International orders once confirmed can't be refunded. At best, Luxepolis will offer 100% site credits for up to 2 years.

Effective from 1st November 2018, all return refunds will carry 4.7% charges or Payment gateway fees (whichever is higher) towards consignment shipment and handling expenses. Luxepolis is however happy to offer 100% credit notes via email that you can use anytime